CallWorks NG9-1-1 System Communications Service

Callworks

Overview

Call Taking, Dispatch, and Mapping in One Solution
You know the challenges ahead won't end with Next-Generation 9-1-1. Unfortunately, many vendors you rely on today would have you believe that simply installing a Voice over Internet Protocol (VoIP) based solution prepares you for NG9-1-1. CallWorks understands that isn't the case.

CallWork's state-of-the-art solution is the only natively integrated, browser-based, dispatch-centric design in the industry. Using the latest software design and telephony technologies, our native i3-compatible application manages the receipt of emergency calls and seamlessly dispatches a response with a simpler, easier-to-use workflow approach and user interface designed to work the way you do, today. CallWorks was founded with a simple focus ... build a world-class application that enhances the benefits derived from seamless support and utilization of the latest telephony, Internet and mobile standards while adhering to critical legacy standards from yesterday.

CALLWORKS Product Suite

DispatchStation
The complete workflow from receipt of E9-1-1 calls to dispatching field resources and sending information to mobile users. Call taking and dispatching is available directly from the Map, supporting traditional 9-1-1, Mapped ALI and CAD within the only integrated workflow and reporting system available in the industry.

CallStation
Delivers call taking and mapping, at a lower cost, for agencies that have a dispatch application but need to add the latest VoIP, wireless mobile and NG9-1-1 enhancements. Call taking is available directly from the Map with the support of traditional 9-1-1 and Mapped ALI features in one smooth workflow. CAD interfaces are provided.

AdminiStation
Using a web browser, authorized personnel can configure and manage many aspects of the applications and database.

DecisionStation
Local and mobile authorized users can view real-time calls, incident data and reports, as well as send and receive messages and more from remote locations using a browser.