Scoutcare Has You Covered—Today, And Tomorrow
ScoutCare™ is Avtec’s software maintenance and support program and is designed for clients who value the security and performance of their systems. As part of the subscription, ScoutCare provides for maximum system uptime with access to trained technical support specialists, among many other benefits, which enables you to focus on your core business and on managing your operations.

If you prefer to maintain your own Scout dispatch console system, Avtec includes administrator training as part of ScoutCare to provide you with the skills to service your own system. This comprehensive approach to customer engagement provides you with a reliable system and a team you can trust.

Security

Have peace of mind knowing Avtec is committed to your security. Our Scout Enterprise solutions were developed with you in mind, and we maintain a cycle of continual improvements and perform rigorous tests for vulnerabilities prior to each release. Customers under our ScoutCare™ software maintenance and remote support program get the help they need when they need it.

Reliability

Be confident in Scout E1, a member of the Scout Enterprise family—solutions that are fully redundant, support geographically dispersed architecture and designed to maintain operations in every situation. Join six major U.S. airlines, 70% of North America’s Class I railroads, 60 global utilities, dozens of Fortune 500 companies, and thousands of first responders in trusting Scout Enterprise.

Scalability and Ease of Upgrade

Implement the dispatch communication system you need now knowing your investment is safe for the long run. The solutions of the Scout Enterprise family are built on the same software platform and fully interoperable, providing a seamless path to upgrade your E1 console as your needs change and grow.

Flexibility

Does your organization have personnel who need occasional access to a few radio channels? Scout E1 provides a new way to extend your current Scout dispatch system at a minimal investment. Its small form factor and use of power over ethernet (PoE) lets you easily transport Scout E1 for use anywhere on your network.

Technologies

Rest assured, regardless of the communication system deployed, Scout E1 can connect to it. The dispatch console supports a variety of LMR systems through standards-based protocols and proprietary systems as well as connectivity to broadband PoC technologies. This capability not only honors but also maximizes your investments in all systems.

Dispersed or Centralized

Discover the reliability and ease of the distributed architecture of Scout. The Enterprise family of solutions not only provide high scalability and load balancing for the most demanding communications environments, but also simplifies system management and configuration from one or multiple locations, whether you require centralized or decentralized dispatching.

Your dispatch communications platform needs to offer the freedom to select the right tools for the job. Avtec’s Scout console integrates with the widest variety of technologies in the dispatch industry – including legacy and next-generation radio, telephony, recording, and broadband/LTE technologies. With Avtec, you get the flexibility to build a best-of-breed solution to meet the mission-critical communications challenges of today, tomorrow, and beyond.

Your dispatch communications consoles sit at the core of your organization’s communications, helping connect people to the resources they need. There are many factors that play into the selection of such a system, and your existing applications and tools should never disqualify the right dispatch communications system.

That’s why Avtec designed their Scout Enterprise platform with a single-source code that enables seamless integration of leading third-party technologies. In other words, you have freedom to connect any of your chosen communications solutions, including conventional and trunked radios, push-to-talk over cellular, SIP and analog telephony, logging recorders and more. This freedom not only simplifies your upgrade and migration strategies but also protects your previous investments.

All Scout consoles come with the following capabilities:

• MOTOTRBO™ Integration
• SMARTNET® / SmartZone™ Trunked Integration
• P25 Trunk & Conventional Ph 1 & 2 (Includes ASTRO)
• WAVE PTX
• Permanent Patch
• NENA Support (Headset Sharing)*
• Instant Recall Recorders (IRR) / Log Recorders / Mobility*

* Excludes Scout E1